HOW IT WORKS

We make it easy.

01. Choose your therapist

02. Book your session online

03. Complete our Intake Form

04. Meet your therapist online

05. We process your Medicare rebate

If you would prefer to book over the phone, rather than online,  give us a call, we’re happy to have a chat and take your booking and payment over the phone.

More questions?

How do I book an appointment?

You can book your appointment online or by giving us a call.

Go here to book your appointment using our online booking system.

You can find our phone number and email address here.

How does the online booking system work?

To use our online booking system, you start by selecting the therapist you would like to work with.

Be sure to read through the practitioners information to ensure they are a good fit for you.  Each practitioner has a list of things they do and don’t work with, so it’s important you consider this information before making your booking.

Once you have decided on the therapist you would like to see, click on the therapist’s BOOKING button.

From here, you can select the kind of service you would like (e.g. video or phone consult), then select from the times the therapist has available.

From here you can enter your contact details, and make your payment for the session.

You will then be an email with the confirmation details of the appointment, as well as the link to the therapist’s online counselling room.

If it is your first appointment, you will also be emailed an Intake Form. It’s important that you complete this before your appointment, ideally just after you make the appointment, not five minutes before your session 😉

Can I book my appointment over the phone?

Absolutely.

Give our reception team a call and they can book your session in over the phone.

Our number is here.

How do the video sessions work?

After you book your appointment, we will send you an email with a link to your therapist’s online consultation room.

At the time of your appointment, simply click on this link and you will be taken to the online consultation room.  You do not have to download any special software for the session, and you can access the online consultation room on your computer or device.

Please ensure that you have the latest software and internet browser updates on your computer or device.

To ensure that your video session is safe and secure on your end, take a look at our Tips for Online Consultations page.

Are video sessions secure?

We’ve chosen the most secure and reliable telehealth software we could find.  It is considered top of the line in medical telehealth, and has end-to-end encryption (E2EE), to ensure your data is always safe and secure.

To ensure that your video session is safe and secure on your end, take a look at our Tips for Online Consultations page.

Hiring

We’re currently looking for exceptional Psychologists and Mental Health Social Workers, focussing on relationship counselling to join our growing team.

Find out more here.

Respect

We acknowledge the traditional custodians of the land we live and work on, and pay our respects to ancestors and elders past, present and future. Awake Psychology HQ is located on the land of the Bundjalung people.